Alltel HTC Touch Diamond
I had a customer come in last week to setup his Alltel HTC Diamond (looks like an iPhone wannabe). We host his POP, but not SMTP (we donāt do SMTP unless we have to, and we charge for it) . I had never setup an Alltel phone, and given that they are bound to become Verizon, I assumed that tech support would know the new SMTP address. Never assumeā¦
Calling supportā¦ we found that Alltel techs (are morons, and) donāt know their own smtp addresses. So I enabled SMTP for his account wit us, and started to set it up. However, when I try to sendā¦ I get an error from our server: rejected, IP blacklisted by spamhaus (and not the dialup kind either).
So, apparently, telling them that you cant use SMTP from your host because it costs you more isnāt a good excuseā¦ they kept telling me we would have to use our SMPT, and didnāt know what theirs was (she wasnāt too nice about it and tried to play stupid, Thanks Melissa).
Until the second call, when I told them we couldnāt use our SMTP because their IP was blacklisted for spamā¦ then they remembered what it was: mail.alltel.net (not .com, and doesnāt require auth)
So, FYIā¦ Alltel phones send lots of spam (according to spamhaus). The Alltel tech didnt even ask another question after I said that.
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